Refund policy
Please inspect your order as soon as it arrives. Contact us at support@thedroneflight.com before sending anything back. Returns shipped without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
We accept return requests within 30 days of delivery when an item:
- Arrives damaged
- Has a verified manufacturing defect
- Is materially different from what was ordered
- Is the incorrect item
Please include your order number and clear photos or video showing the issue. We may also ask you to complete reasonable troubleshooting steps so we can determine the best solution.
Once the return is approved and inspected, we may provide a replacement, exchange, or refund as appropriate. Refunds are issued to the original payment method.
Damage caused after delivery by crashes, collisions, misuse, improper installation, incorrect wiring, modification, water exposure, excessive voltage, improper charging, or normal wear is not considered a product defect.
Exchanges
Unused items may be exchanged within 30 days of delivery if they are in their original condition and include all original packaging, manuals, accessories, cables, parts, and promotional items.
To qualify for an exchange, products must not have been:
- Flown, crashed, assembled, installed, soldered, modified, or programmed
- Activated, registered, paired, or bound to an account when this prevents resale
- Damaged or marked by installation or handling
- Used beyond what is reasonably necessary to inspect the product
After we approve and inspect the returned item, we will arrange the approved exchange. Any price difference and applicable shipping charges must be paid before the replacement item is shipped.
Drones, RC Products, and Electronic Components
Drones, flight controllers, ESCs, motors, receivers, transmitters, cameras, video equipment, and other electronic components should be inspected and tested carefully before installation or flight.
Damage resulting from a crash, hard landing, incorrect assembly, incompatible components, improper configuration, reversed polarity, soldering, firmware changes, or operation outside the manufacturer’s specifications is not eligible for return or exchange.
Batteries and Hazardous Items
For safety reasons, used, charged, discharged, installed, modified, swollen, punctured, or otherwise damaged batteries cannot be returned or exchanged unless they arrived damaged or defective.
Do not ship a swollen, punctured, leaking, overheated, or otherwise unsafe battery. Contact us first at support@thedroneflight.com and include photos so we can provide appropriate instructions.
Customers are responsible for following all manufacturer charging, storage, handling, and disposal instructions.
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrived damaged, defective, or incorrect:
- Gift cards
- Clearance or final-sale items
- Custom-built, custom-configured, special-order, or personalized products
- Downloadable software, digital products, licenses, and activation codes
- Consumable items that have been opened or used
- Items that cannot safely or legally be shipped back
Return Authorization and Shipping
Contact support@thedroneflight.com with your order number and reason for the request. If approved, we will provide return instructions and the correct return address.
Customers are responsible for return shipping costs for exchanges and other non-defective returns. If we confirm that an item arrived damaged, defective, or incorrect, we will provide instructions regarding return shipping.
We recommend using a trackable shipping service and appropriate insurance. TheDroneFlight is not responsible for returns lost or damaged during return transit because of insufficient packaging.
Refunds
We will notify you after the returned item has been received and inspected. If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
European Union Customers
If an order is covered by European Union consumer-protection laws, any mandatory cancellation, withdrawal, or conformity rights continue to apply. Nothing in this policy limits rights that cannot legally be waived.
Questions
For return or exchange questions, contact support@thedroneflight.com before shipping your item.